No matter where your business is, our trusted advisors will provide a local and personalised service.
"I wish to convey my appreciation for the service provided by a member of your staff, Michael Urquhart. Michael has provided exemplary service throughout the renewal process of our Householders policy, providing comparison covers and premiums for our consideration in a most professional manner. I have been in the industry for some 38 years and it is uplifting to see excellence from members within our business. Congratulations on an outstanding employee."
" Candy is a great asset to your business. She is very competent as the go between me and the insurance company. She's forward thinking and is proactive in her communication. Excellent work."
" I’ve recently had an insurance claim which Helen Ramsay has been assisting me with. I’d like to let you personally know that from start to finish she has been absolutely superb and has gone over and above with her level of service. It’s the first time I have had to claim in over 3 yrs of being with Steadfast IRS and have to say I didn’t know how things would work out if I ever needed to make a claim. I now have the upmost confidence moving forward."
" Good news, my claim has settled and the funds are in my account today. I'm very appreciative of what Kerrie Betts, Diane Martin and the claims team have done to expedite this. Steadfast IRS are very fortunate to have such an efficient claims team and I can't praise you enough for your hard work on my behalf."
I just want to take 5 minutes to take special mention to your team who have been an amazing help through all of my proceedings and has probably helped me stay calm through this long and exhausting claims process. This team and service is an absolute credit to your company
“Thank you for your great effort. You are worthy of an Oscar! I was thinking that we have lost the case, but when we put faith and hope together in you, we know you will excel and you did! Job well done!” “Thank you for your great effort. You are worthy of an Oscar! I was thinking that we have lost the case, but when we put faith and hope together in you, we know you will excel and you did! Job well done!”
“Our customers have spoken and we are excited to announce we received a score of + 58 in our recent Net Promoter Score (NPS) survey.
NPS is the leading global measurement of brand loyalty and experience. On a scale of -100 to +100 the industry average for insurance is -5*.
Thank you to all our customers and we look forward to taking on board your valuable feedback and continually improving our service offering to you.
* Source: Bain & Company NPS Consumer Survey, December 2012